Shipping & returns
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping rates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping to The Netherlands for orders over €99.
Shipping options
The Netherlands
- Price €6.95
- Free for orders over €99
- Delivery from 2 to 4 business days
Belgium
- Price €14.00 (up to 15kg)
- Delivery from 3 to 5 business days
Germany
- Price €17.50 (up to 15kg)
- Delivery from 4 to 6 business days
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@oxious.com with your name and order number, and we will look into it for you.
Return policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help!
We offer returns within 14 days of the shipping date. The costs for returns is on you. When we receive the return at our fulfilment center, you will receive a refund to the original payment method within 14 days.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
The address for returning items is:
Mailit4u (by Oxious)
Netwerk 129
1446 WV Purmerend
The Netherlands
